Privacy Policy

At CarePath, we are committed to protecting your privacy and safeguarding your personal information. CarePath is the official implementation partner of the CareAide platform in Pakistan, which is powered by CaringUp. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile application, and related services.

By accessing or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

• Personal information such as your name, email address, phone number, and account details.
• Health-related information that you voluntarily provide through the CareAide platform, including medications, symptoms, appointments, health logs, and care plans.
• Device and technical information such as your IP address, browser type, operating system, device identifiers, and application usage.
• Information submitted through contact forms, support requests, partnership inquiries, or demo requests.

2. How We Use Your Information

Your information is used to:

• Provide and improve our healthcare services.
• Manage your CareAide account.
• Deliver medication reminders, health insights, and notifications.
• Communicate with you regarding your account or service updates.
• Respond to support requests and partnership inquiries.
• Improve platform performance, security, and user experience.
• Comply with applicable legal and regulatory requirements.

We will only use your information for legitimate healthcare and business purposes.

3. Sharing Your Information

We respect your privacy and do not sell your personal information.

Your information may be shared only:

• With your consent.
• With authorized healthcare professionals involved in your care.
• With trusted technology and service providers who help operate our platform.
• When required by law or regulatory authorities.
• To protect the security, rights, or safety of our users and services.

Any health information shared is handled with appropriate confidentiality and security measures.

4. Data Security

We use industry-standard administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Although we implement strong security practices, no online system can guarantee absolute security.

5. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information.
• Correct inaccurate information.
• Request deletion of your account and personal data.
• Withdraw consent where applicable.
• Update your communication preferences.

Requests regarding your personal information may be submitted using the contact details provided below.

6. Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality, understand website usage, and enhance your browsing experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

7. Children's Privacy

CareAide is intended for users who are at least 18 years old.

Parents or legal guardians may manage accounts for dependents where supported by the platform and in accordance with applicable laws.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or operational practices.

The latest version will always be available on our website with the updated revision date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

CarePath Pakistan

Email: connect@carepathlife.com

Website: https://carepathlife.com

CarePath is proud to bring the CareAide digital healthcare platform to Pakistan, powered by CaringUp. We are committed to maintaining the privacy, security, and trust of every patient, healthcare professional, and healthcare organization that uses our services.